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15% OFF SITEWIDE | CODE: PRIME15

Terms & Conditions

Thank you for using our products and services. 
When placing your order with Goldenwarm ,you accept the following terms and condotions.

 

  • WHEN CHARGES APPLY
Your credit card or paypal account will be charged for the order total on the date and time you place your order. This means the funds will be deducted immediately if you pay using paypal or an authorization will be placed on your credit card which can take approx 2-3 business days to show up as an approved charge on your credit card statement.

 

  • ORDER PROCESSING
It usually takes 1 business day (not including weekends or holidays) for yuor order to be shipped out.

 

  • ORDER POLICY
Items in cart are not reserved. Damaged goods, shortages, and discrepancies must be reported within 30 days of receipt of your order. Goldenwarm is not responsible for lost or stolen orders. Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) wil be the responsibility of the customer. Exchanges of brand new unused items that are in their original pristine packaging can be made for other products. The customer is responsible for paying the difference in price including shipping charges to return items for exchange. Please include your order ID, phone number and shipping address if different from the original order. Goldenwarm highly encourages customers to send the inquiry mails before placing an order. Goldenwarm will not reimburse the customer for any amount of the price of items purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient's refusal. If a package is returned to Goldenwarm, we will only refund the product price; shipping charges are nonrefundable. Also, be advised that your banking institution may charge additional convertion fees or other application fees for international purchases. The final amount charges from your account may vary from your "chech out" total. Please contact your financial institution for questions related to discrepancies on charges related to conversion fees.
Company Name: Xia Zhile Trading Co., Limited
Address: FLAT/RM B3, 19/F, TUNG LEE COMMERCIAL BUILDING, 91-97 JERVOIS STREET, SHEUNG WAN, HONG KONG