We understand your expectation of enduring service of our faucets!
Goldenwarm stands behind the quality and durability of our products with a comprehensive warranty. Our 5-year Limited Warranty ensures that your investment is protected against defects in material and workmanship under normal installation, use, and service. Should any part or finish of your Goldenwarm hardware prove defective during the warranty period, simply provide us with an image of the affected area, and we'll swiftly provide a replacement part. In cases where a replacement part is impractical, we'll replace the entire hardware piece or offer a refund upon return of the product. Your satisfaction is our priority, and these are your exclusive remedies under our warranty.
Please note that our warranty does not cover damage resulting from improper installation, maintenance, repair, misuse, outdoor use, freezing water, or using the hardware for unintended purposes. It's essential to follow our reasonable care and cleaning instructions to maintain the longevity of your Goldenwarm hardware. Additionally, any labor charges associated with repair, replacement, installation, or removal of the hardware are not covered by our warranty.
If you have any questions or need assistance, our service team at Goldenwarm is here to help. Reach out to us at claire@goldenwarm.com, and we'll gladly assist you.